Contact
REDACT GAMES support is available exclusively for issues related to purchases and access to content.
Please read the information below carefully before contacting us.
When to Contact Us
You may contact our support team if you experience:
– Problems accessing a purchased case
– Issues with your download or case file
– Purchase or payment-related problems
– Technical issues preventing access to the Clues & Verification system
When NOT to Contact Us
We do not provide support for:
– Solving a case
– Interpreting evidence or documents
– Confirming theories or conclusions
– Requesting extra clues or answers
– Clarifying story elements or outcomes
All cases are fully tested and designed to be solved using the materials provided and the official Clues & Verification system.
Before You Email Us
To help us assist you efficiently, please include all of the following in your message:
– The email address used for purchase
– The name of the case
– The platform where the purchase was made (Hotmart)
– A clear and concise description of the issue
Incomplete messages may delay our response.
Response Time
We aim to respond within 24–72 business hours.
Please note that response times may vary depending on request volume.
Contact Email
info@redact.games
Important Reminder
For gameplay guidance, case rules, and how the system works, please consult:
– Mission Protocol
– FAQ
– The instructions included in each case file
These resources are designed to answer most questions without the need for direct support.
