Shipping Policy
Last updated: December, 2025
1. Digital Delivery Only
REDACT GAMES products are 100% digital.
We do not ship any physical items.
All case files are delivered electronically through the purchase platform immediately after payment confirmation.
2. Access to Purchased Content
Once your purchase is completed:
– You receive instant access to your case file
– Access is provided through the official purchase platform (Hotmart)
– A unique case access code is included with your purchase
– This code allows access to the Clues & Verification system
No shipping address is required.
3. Delivery Time
Digital delivery is immediate.
In rare cases, access may take a few minutes depending on payment confirmation or platform processing.
If you do not receive access within a reasonable time, please contact: info@redact.games
4. Printing Disclaimer
Although REDACT GAMES cases are designed to be printable for enhanced immersion:
– Printing is optional
– All printing is handled by the customer
– REDACT GAMES is not responsible for printing quality, costs, or local printing services
5. No Physical Shipping
Because no physical products are shipped:
– Shipping fees do not apply
– Tracking numbers are not issued
– Shipping delays are not applicable
6. Contact
If you experience any issues accessing your purchased content, please reach out to our support team: info@redact.games
